Grievance & Corrections Policy
Last updated: January 2026
Overview
Metal Stock Rates is committed to providing accurate, reliable, and high-quality services. This Grievance & Corrections Policy outlines our process for handling complaints, grievances, and requests for corrections or clarifications about our content and services.
Definitions
Grievance
Any expression of dissatisfaction about our services, website, content, or actions.
Complaint
A formal written expression of dissatisfaction requiring investigation and response.
Correction
A modification to existing content to ensure accuracy and completeness.
Clarification
Additional information provided to address misunderstanding about existing content.
How to File a Grievance
You can submit a grievance through any of the following channels:
Send your grievance to grievance@metalstockrates.com with a detailed description and any supporting documents.
Complete our online grievance form available at our Contact page with detailed information about your concern.
Call our customer service team at +91 96875-45671 during business hours (Monday-Friday, 9:00 AM - 6:00 PM IST).
Send written correspondence to:
Metal Stock Rates Inc.
B-1002 Silver IT Park
Surat, GJ 394105
Information Required
To process your grievance efficiently, please provide:
- Your full name and contact information
- Date and time of the incident or issue (if applicable)
- Detailed description of your grievance
- Specific content or section affected (URL or reference)
- What action you believe is needed (correction, clarification, etc.)
- Any supporting evidence or documentation
Our Process
Your grievance is received and registered in our system. You receive a unique reference number for tracking.
Timeline: 24 hours
We review the grievance to understand the nature of the issue and determine if it requires further investigation.
Timeline: 2-3 business days
Our team investigates the grievance thoroughly, examining all relevant information and evidence.
Timeline: 3-7 business days
We determine the appropriate resolution, which may include a correction, clarification, or explanation.
Timeline: 5-7 business days
We communicate our findings and resolution to you in writing, explaining our decision in detail.
Timeline: Within 15 business days
We ensure the resolution is implemented and verify your satisfaction. The case is closed with documentation.
Timeline: Ongoing until resolved
Correction & Clarification Policy
If we determine that a correction is needed, we will:
- Make the correction promptly and update the content
- Add a note indicating when the correction was made (if applicable)
- Notify the complainant that the correction has been made
- For significant corrections, we may publish a clarification or update notice
- Maintain records of corrections for transparency and accountability
Response Timeline
Initial Acknowledgment: Within 24-48 hours
Investigation: 5-7 business days
Resolution/Response: Within 15 business days
Complex Cases: May require up to 30 business days
Escalation
If you are not satisfied with our response, you can escalate your grievance:
- Request a review by our management team
- Escalate to our Compliance & Legal Department
- Submit a formal appeal within 30 days of receiving our response
- Contact relevant regulatory authorities if applicable
Data Accuracy Corrections
For corrections related to personal data accuracy, we comply with applicable data protection laws including GDPR and CCPA:
- Right to access your personal data
- Right to request corrections of inaccurate data
- Right to request deletion of data under certain circumstances
- Right to restrict processing of your data
- Right to data portability
Non-Retaliation
Metal Stock Rates maintains a strict non-retaliation policy. We will not retaliate, discriminate, or take any adverse action against individuals who submit good-faith grievances or complaints.
Records & Documentation
We maintain detailed records of all grievances, complaints, and resolutions. These records are kept confidential and used only for improving our services and ensuring accountability.
Contact Information
Grievance Department:
Email: grievance@metalstockrates.com
Phone: +91 96875-45671
Hours: Mon-Fri, 9:00 AM - 6:00 PM IST
Policy Updates
We may update this Grievance & Corrections Policy from time to time. We will notify you of significant changes. Your continued use of our services constitutes acceptance of any updates to this policy.